121: How to Improve Patient Experience Through Employee Engagement with Kristin Baird

Kristin Baird has over 30 years of experience in patient care, healthcare marketing, business development, and administration… she has a nursing degree and a master's in Health Services Administration. 

Kristin has also written several books on healthcare leadership and service excellence. Now she's the CEO of the Baird Group, a consulting group that specializes in customer service improvement and mystery shopping for healthcare organizations.

As heard on this episode:

http://baird-group.com/