199: Is Your Hospitality Still a Horror Show

Is Your Hospitality a Horror Show?

In this episode I discuss the five horrors of hospitality that can erode your brand.

In this episode:

• The trouble is coming from inside your business
• Your employees are service zombies
• Leaders who ghost their teams
• Ignoring the warning signs
• Repeating mistakes like the sequel no one wanted 

 

And the tips you need to combat these service scaries

Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence.

 

Check out my FREE Resources and Training Tools:

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