“My Team Will Adapt at the Drop of a Dime” — The GM Playbook for Leading When You Don’t Have All the Answers | Charlie Spradlin, GM Art Moehn Auto Group

There's a moment in this conversation where Charlie Spradlin says something most GMs would never admit out loud, and it's the reason his multi-rooftop dealer group keeps adapting faster than everyone else around him. He's not running things the way you'd expect for someone breaking records the way he is. This episode gets into how he actually leads his team through constant market shifts, what's really going on with his pay plan, and the one thing he had to let go of to get his store to where it is now.

What you'll get from this episode:

• The mindset shift that changed how fast Charlie's team responds to a changing market
• What's actually behind his pay plan, and why it's not what most dealers expect
• The one thing Charlie had to give up to grow past where he was stuck
• A different take on what real trust looks like between a GM and their team

Charlie Spradlin is GM at Art Moehn Chevrolet Honda, where he's grown a multi-rooftop dealer group while protecting net profit through constant market shifts.

Follow The Dealer Playbook so you never miss an episode.(00:00) What's Coming

(00:51) Sponsor Message FlexDealer

(02:22) Origin Story Into Auto

(05:37) Climbing To General Manager

(06:38) Mentors And Proximity

(08:38) Discomfort And Humility

(12:34) Post COVID Challenges

(14:19) Vulnerable Leadership

(17:32) Big Picture Perspective

(25:50) Pay Plans And Culture

(29:22) Running Into Storms

(31:59) Used Car Inventory Fix

(34:53) Architect Not Operator

(40:52) Closing And Connect

(41:51) Final Outro