193: The Superpower of Bringing People Together With Amy Wiggins, Lakeland Chamber of Commerce

The Superpower of Bringing People Together With Amy Wiggins | Lakeland Chamber of Commerce

As the President + CEO of the Lakeland Chamber of Commerce, Amy is dedicated to creating a climate where business can prosper. She and her team do this by advocating for pro-business policies and initiatives, connecting businesses to resources, and strengthening relationships.

A native of Plant City, Amy graduated from Florida Southern College and was formerly the Executive Director at the Lakeland Symphony.

On today's episode we discuss:

• Why great customer experience is built on relationships and making people feel seen and heard

• How chambers of commerce create value by connecting businesses, resources, leaders, and community partners

• Why "nonprofit" is a tax status, not a business model, and how great teams still require investment, trust, and buy-in

• The importance of collaboration, belonging, and gathering in building stronger businesses and stronger communities

• How talent development, career pathways, education, infrastructure, and public policy all help create long-term business growth

 

This makes the case for how important local chambers of commerce are to communities and the impact they have on businesses of all sizes - and that is great customer service!

Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy 

Links & Resources:

📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/

📌 Order my book Together We Serve: https://amzn.to/4pwGvPL 

📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits

📌 https://www.linkedin.com/in/nikkibarua 

📌 [email protected] & https://www.lakelandchamber.com/ 

 

 

Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence.

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

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