13 May 2025 03:18
326. Driving non-aeronautical revenues and customer satisfaction at African Airports with NACO
In this episode, I speak to Jody Appolis, airport engineer who heads NACO’s business development unit in sub-Saharan Africa and Adam Ekman Pedersen who is Airport Commerce and customer experience lead.
Supported by the infographic below, we are focused on African airports and the hot topic of non-aeronautical revenues.
We look at how Africa compares to the global average and discuss some potential solutions to address this.
Together, we discuss:
The difference between aeronautical and non-aeronautical revenues
How does Africa compare to the global average in terms of the ratio between the two?
Does the overperformance of duty-free in Africa indicate a lack of decent alternative shopping or simply a compelling duty-free offering?
How can the retail offering be improved and what role does the customer experience play in developing non-aeronautical revenues?
How do we cater for Gen Z travellers and their preferences?
