#336 - The Role of AI in Claims and Litigation Management

Steve Ellis, Vice President Liability Practice at Sedgwick and Taylor Smith, Founder and President of Suite 200 Solutions join Bill Kanasky, Jr., Ph.D. to talk about AI in claims and litigation. Steve and Taylor share the background on their article titled "Are We Measuring the Value of Claims AI or Simply Measuring Its Activity?" which they wrote for Carrier Management. Steve describes the difference between how the plaintiff's side is using AI, which is to maximize outcomes, vs. how the defense side is using it, which is primarily for efficiency, and the impacts those different use cases are having on litigation. Taylor makes the point that the defense side is slowed and challenged by not having agreement between carriers and defense counsel on how to use AI and who should cover the costs for the tools. The group discuss the challenge of how to get new people, in both claims and insurance defense, the experience they need to be successful in their roles, the pros and cons of AI in their training, and how to attract new people to the profession. They conclude by sharing advice they would give claims leaders today. Watch the video of this episode: https://youtu.be/iEg5yFmdIYU