Building Trust in the Age of AI with Alice Sesay Pope

Welcome to the What's Next! Podcast with Tiffani Bova. 

 

This week, I'm welcoming Alice Sesay Pope to the show. Alice is a Fortune 100 executive and former Global Vice President at Amazon, where she led a 10,000 person global organization across devices, Alexa and Prime Video. She's held senior leadership roles at Visa, Capital One, Microsoft, USAA, and Johnson& Johnson. She has a new book, out The Trust Algorithm.

 

THIS EPISODE IS PERFECT FOR…leaders navigating AI transformation who want to build trust with their customers and employees while making technology work better for the business.

 

TODAY'S MAIN MESSAGE…AI may be changing what businesses can do, but technology alone doesn't create better customer experiences or stronger businesses. Alice explains why leaders need to start with the friction they're trying to solve, involve employees in the process, and build a clear strategy for governance, data, and change. She also shares why trust has become one of the most important parts of AI transformation and what leaders can do to protect it.

 

KEY TAKEAWAYS:

• Start with customer and employee friction instead of leading with new technology or features.
• Employees need a voice in AI transformation because they see problems and opportunities leaders may miss.
• Strong AI strategies require upfront planning around change management, governance, data, and accountability.
• Leaders need to be honest about how AI will change jobs while also creating a vision for the new opportunities it can create.
• Trust depends on knowing where AI can be used safely, what risks are acceptable, and where human oversight is essential.

 

WHAT I LOVE MOST…Alice brings the conversation back to something that can get lost in the rush toward AI: people. The technology may be new, but building trust still comes down to listening, transparency, good judgment, and putting people at the center of transformation.

 

Running Time: 27:02

 

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Find Alice Online:

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Alice's Book:

The Trust Algorithm: How Leaders Build Trust with Generative AI