Code Is Cheap. Context Isn't: How SIXT Builds Software with AI Agents | GenAI-Special #34

Up to 300,000 cars, more than 100 markets, around 2,200 locations and thousands of applications, over 95 percent of them built in-house: at SIXT, software sits at the heart of the business. And that is exactly where a fundamental shift is under way. Code has never been faster to produce. Good product decisions, context and control are a different story. In this episode of IT-Tacheles, Benedikt Bonnmann sits down with Boyan Dimitrov, CTO of SIXT, who leads a global technology organization of more than 800 engineers across Munich, Bangalore, Kyiv and Lisbon. Together, they explore what it really takes to get AI agents from pilot into production. How did a team of fewer than ten rebuild a customer service agent in just nine weeks? Why do off-the-shelf solutions fall short just when brand voice and a premium experience matter most? And once coding is no longer the bottleneck, what is an engineer's job really about? Episode highlights: * Why agent identities and semantic ontologies are the foundation for AI agents at scale * How AI helps track down and fix the root causes of customer complaints * Why SIXT has more engineers today than ever before * How non-technical teams have already built more than 2,700 applications of their own A must-listen for anyone looking to take AI agents beyond experimentation and into production. More on Benedikt and his guests on LinkedIn: https://www.linkedin.com/in/dimitrovboyan/ https://www.linkedin.com/in/benedikt-bonnmann-8389a5115/ Learn more at: https://www.adesso.de/en/ https://www.adesso.de/podcast/