Finding Random Ways to Delight with Sanjiv Kapoor

Ever wondered what it’s like to run an airline when you’re also its biggest fan? Join us as we talk to Sanjiv Kapoor, the executive who describes himself as an "aviation nut" first and a businessman second.

From "fanboy" moments cold-calling the legends of the industry to navigating the high-stakes days of 9/11 at Northwest Airlines, Sanjiv shares the fascinating stories that built his career.

Expect stories on:

• The Secret Design: How the Vistara retro livery and uniforms were conceived in-house to capture 60s glamour.
• The Legend: Why the Boeing 747 remains the "Queen of the Skies" and the story of its impossible three-year development
• Leadership: Why passion, reliability, and "humanising" the service industry are the true edges in business
• Window or...?: Why you should always keep your window shade open—and the struggle with dimmable windows.

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