How To Build Future Leaders Without Micromanaging

Registered club leaders build future leaders without micromanaging by setting clear standards, communicating every day and trusting people to work within agreed boundaries. Certified Speaking Professional Michelle Pascoe talks with Tim Wright, CEO of Greenbank Services Club, about the daily habits and old-fashioned service values behind his award-winning team. What changes when a 200-person club team meets every single day for 18 months straight? Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify. Description Michelle Pascoe is a Certified Speaking Professional and hospitality training expert with over 30 years' experience helping clubs, hotels, and hospitality venues build service cultures that retain staff and delight guests. In this episode, Michelle sits down with Tim Wright, who has spent more than 40 years in the club industry and now leads a team of 200 at Greenbank Services Club in Logan, south-west of Brisbane. Greenbank won eight awards at the 2026 Clubs Queensland Club of the Year Awards, including Manager of the Year for Tim and Young Manager of the Year for Taylor, and Tim is quick to hand the credit to his team. Future leaders grow when managers set clear boundaries, take the shackles off and trust people to work in the space between, which is how Tim has developed his senior team. The conversation also covers why club community support has moved well beyond handing over a cheque, and why Tim believes looking after people at risk of gambling or alcohol harm is good for the community and good for business. Key Takeaways Standards that staff create themselves are easier to uphold than rules handed down by management. A daily team meeting of five to ten minutes, live streamed for staff on other shifts, keeps a 200-person team aligned. Future leaders grow when managers set boundaries, avoid micromanaging and give people the trust to make decisions. Old-fashioned service, like knowing members by name and checking on those who haven't been in, still matters more than any new technology. Club community support now goes beyond writing a cheque, with programs such as Smart Pups and school bursaries building pride across members and staff. Timestamps 00:00 - Introducing Tim Wright and Greenbank Services Club 02:27 - From a New Year's Eve cocktail bar to 40 years in clubs 05:44 - Planning a club for 110,000 more people in Logan 07:41 - Eight wins at the 2026 Clubs Queensland Club of the Year Awards 11:09 - How to run daily team meetings in a club with 200 staff 16:37 - Old-fashioned customer service that technology can't replace 18:46 - Balancing profit and purpose in a registered club 21:54 - School bursaries that reward resilience 23:45 - How to spot and grow leadership potential in your team 25:15 - Why trust beats micromanagement 27:27 - The first step for a GM with no succession plan 30:19 - Why responsible gambling is good for business Next Steps Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast Join Michelle's newsletter for leadership, culture, and service excellence: https://www.michellepascoe.com/blog Work with Michelle Michelle Pascoe helps hospitality leaders build multigenerational teams, lift service standards, and embed values-led culture. A Certified Speaking Professional with over 30 years in the hospitality industry, Michelle delivers bespoke keynotes, workshops, and leadership programs for clubs, hotels, and hospitality venues across Australia and internationally, including the Middle Management Movement, Customer Excellence and Engagement Programs, and Mystery Shopping Business Insight Reports.  Book customer service workshops and middle management programs: https://www.michellepascoe.com/traininganddevelopmentprograms About Tim Tim Wright is CEO of Greenbank Services Club in Logan, Queensland, and has spent more than 40 years in the club industry. He leads a team of 200 staff serving 70,000 members, and was named Manager of the Year at th