How to Treat Employees Like Customers

In this episode of the HR Leaders Podcast, we sit down with Stephan Meier, Professor at Columbia Business School and author of The Employee Advantage, to explore how employee-centric strategies are reshaping the workplace.

Stephan shares how behavioral economics, employee experience, and business strategy intersect, and why treating employees like customers creates competitive advantage.

🎓 In this episode, Stephan discusses:

1. The myth of the purely rational worker
2. Why employees are the new customers
3. Why ping pong tables don’t fix toxic cultures
4. How personalization transforms engagement
5. Lessons from customer-centricity applied to employee experience

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