How to Win Over Upset Insurance Customers Through Empathy and Great Service

🎙️ How to Win Over Upset Insurance Customers Through Empathy and Great Service

As independent insurance agents, you’re bound to face customers who are frustrated, upset, or even angry. But how you handle those moments defines your agency’s reputation — and can even turn a tough situation into a loyal client for life.

In this episode of the Ridiculously Amazing Insurance Agent Podcast, Steven Herring from Agency Performance Partners shares how to win over upset customers in the insurance industry with empathy, professionalism, and proactive communication.

💡 What you’ll learn in this episode:

🤝 How to acknowledge customer emotions and show authentic empathy

📋 Why reviewing customer history builds trust and confidence

🗣️ Tips for clear, reassuring communication — even when there’s no perfect solution

✅ The importance of keeping your word and following up professionally

🌟 How to make customers feel truly seen, heard, and valued

🔑 Why presence and proactive service turn challenges into opportunities for loyalty

✨ Remember: every upset client is a chance to show your agency’s value and stand out from the competition.

👇 Watch now, subscribe, and share with your team to start delivering customer service that wins over even the most frustrated clients!

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