ICYMI: Top Strategies from Leading Private Sector Contact Centers

*NEW EDIT* In this episode, panelists from industry share their strategies and experiences for improving contact center operations. The session is moderated by Crystal Philcox, a former federal executive at GSA and IRS. Topics discussed include the importance of customer feedback, leveraging AI and analytics for better customer interactions, proactive support strategies, and empowering employees for better performance. 

Facilitator: Martha Dorris, Dorris Consulting InternationalModerator: Crystal Philcox, Former Federal ExecutivePanelists: Michael Lassiter, Senior Process Manager, Consumer Intelligence, Capital OneTara O'Brien, Senior Director, Johnson & JohnsonBrian Pancia, Senior Client Partner-Solutions, Verizon

Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)