Kris welcomes the dynamic mother-daughter duo of Patricia and Megan Williams. As members of the Child Care Success Academy's Empire track, Patricia and Megan share their inspiring journey of joyful entrepreneurship and the profound impact they are making — not just in the United States, but globally. Patricia and Megan talk about the challenges they overcame to grow their successful child care business, American Care Academy, including strategies for boosting enrollment, improving cash flow, and cultivating a positive, community-driven culture. They also shine a light on Patricia's doctoral work and the launch of her nonprofit, She Empowerment Global, which is empowering women entrepreneurs in Ghana.
Key Takeaways:
[4:39] Kris heads back to Cleveland, excited to visit family and friends, including a fellow yogi and Child Care Success Academy member!
[10:06] More about American Care Academy and Patricia’s journey into child care after being laid off from a corporate job.
[11:22] Megan’s involvement from a young age.
[15:12] Challenges the business faced with enrollment and cash flow, and how they implemented systems and processes to turn it around, including phone skills training, a new website, and CRM systems.
[19:35] Implementing the discipline and accountability that you’re expecting from your team, while also maintaining a culture of joy and fun.