Stepping in it. Twice.

Tech Tip: A reflection on the "second customer" concept, exploring why documenting not just what you built but why you built it matters when future you (or someone else) has to unravel your decisions, with a nod to workflow automation platforms that make it easy to hide context behind layers of custom fields and rules.

Concise Advice: Why saying "you're welcome" and then stopping is harder than it sounds, and what deflecting gratitude really communicates to the person offering it.

00:00 Tech Tip

09:18 Concise Advice

14:43 Wrapping Up