TIAA's Sastry Durvasula on AI innovations in the insurance space

At the CIO 100 event, host Lucas Mearian sat down with Sastry Durvasula, Chief Operating, Information & Digital Officer at TIAA, to discuss how the company is using AI to enhance client services, power business growth, and transform operations. TIAA's AI initiatives include Research Buddy for asset management and empathy agents for personalized customer communications. Sastry Durvasula:https://www.linkedin.com/in/durvasula/Lucas Mearian:https://www.linkedin.com/in/lucasmearian/