Using Frontline Staff to Transform the Patient Experience

Frontline healthcare workers are uniquely positioned to identify the barriers standing between patients and better health, and Duke Health is turning that expertise into action. In this conversation, Erica Taylor, M.D., vice president of health equity and orthopedic surgeon at Duke Health, shares how the organization's frontline liaison network is helping clinic teams implement social needs screening, connect patients with critical community resources, and make a lasting difference in the patient experience.