325. Stop Complaining About Dental Insurance and Start Playing the Game

Dr. Raheel Haider takes a deliberately contrarian position on the most-complained-about topic in dentistry. Instead of joining the social media pile-on about denials, write-offs, and impossible reimbursements, he argues that a negative mentality about dental insurance spreads through a practice — to the front desk, to the billing team, to the patients — quietly costs the office production.

Key takeaways

• Dental insurance is a feature of the field, not a bug — in network or out
• Your team and patients mirror your attitude toward insurance
• Complexity is the insurance companies' strategy; understanding it is your job
• EOBs are the training data for fixing your estimates — and they're sometimes wrong
• A patient should leave with either a zero balance or a credit, never a debt
• Credits create goodwill; balances create bad reviews

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• Subscribe to The Lifestyle Practice Podcast: https://podcasts.apple.com/us/podcast/tlp-podcast-for-dentists/id1476544801
• Free ebook — "How to Achieve Financial Freedom in Seven Years or Less": https://the-lifestyle-practice.com/home-page-page
• Email Raheel at [email protected]
• Email Derek at [email protected]
• Email Matt at [email protected]
• Email Steve at [email protected]