8 Jul 2026 10:00
Chemistry Myths That Cost Pool Pros Money (Part 1) With Natalie Hood & Eric Wall
Chemistry Myths That Cost Pool Pros Money (Part 1)
With Natalie Hood & Eric Wall
Running a profitable pool service business isn't just about adding chlorine and hoping for the best. In Part One of this two-part conversation, Natalie Hood sits down with Eric Wall, Director of Training for The Grit Game, to tackle some of the biggest myths that continue to hold pool professionals back.
Drawing on decades of experience in sales, service, construction, retail, and technical training, Eric explains why the cheapest chemical program often becomes the most expensive, why callbacks destroy profitability, and why education—not guesswork—is the key to building a successful service company.
They also discuss the importance of standardized chemical programs, proper testing, customer communication, technician training, and why proactive maintenance beats reactive problem-solving every time.
If you're looking to reduce callbacks, improve customer retention, and build a stronger, more profitable service operation, this episode is packed with practical advice you can put to work immediately.
In This Episode
- Eric Wall's journey into the swimming pool industry
- Why the cheapest chemicals often cost the most
- The hidden cost of callbacks
- Why every technician should follow the same chemical program
- Better testing leads to better decisions
- How customer communication builds long-term loyalty
- Why proactive pool care is more profitable than reactive repairs
- The myth that more chlorine fixes everything
- Building healthier water instead of simply adding more chemicals
- Why education is one of the most valuable investments a pool company can make
Next Wednesday, Natalie and Eric return to continue busting even more common pool industry myths and share additional strategies to help pool professionals work smarter, not hard
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