Ep 354 – Three Steps to Boost Client Retention with Heidi Holley

Whether you are brand new to the treatment room or a seasoned esthetician, client retention is one of the most important skills you can master. On this episode of ASCP Esty Talk, Maggie and Ella are joined by Heidi Holley, a licensed esthetician, certified massage therapist, and beauty business coach. Heidi shares three simple steps every esty can use to build long-term client relationships.

Heidi Holley is a licensed esthetician, certified massage therapist, and beauty business coach with over 20 years in the industry. After having owned her own spa for 14 years, she stepped away from the treatment room to found Saphire Spa Coaching where she now helps solo estheticians get clear, confident, and booked.

Connect with Heidi Holley:

Email: [email protected]

Website: www.sapphirespa.info

ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk

Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. 

About Ella Cressman: 

Ella Cressman is a licensed esthetician, certified organic formulator, business owner, ingredient junkie, and esthetic cheerleader! As an educator, she enjoys empowering other estheticians and industry professionals to understand skin care from an ingredient standpoint rather than a product-specific view. 

In addition to running a skin care practice, Cressman founded a comprehensive consulting group, the HHP Collective, and has consulted for several successful skin care brands. 

 

Connect with Ella Cressman: 

Website: www.hhpcollective.com 

LinkedIn: linkedin.com/in/ella-cressman-62aa46a 

 

About Maggie Staszcuk: 

Maggie Stas