Episode 302: You Can’t Always Get What You Want

On this week’s episode of Grease the wheels, we apply some “yang” to last week’s “ying” of putting Service Advisors and Service Managers to the rack. The episode title comes from the customers in this case, which we make readily apparent. We go over some of the dumbest, most out of line, and most dramatically overblown customer reactions as well as some of their less than reasonable moments for calling a shop. From using quarter clutch and getting mad at the technician, to calling the manufacturer because your phone got stuck - Service Advisors and Managers have to deal with this stuff on a daily basis, but we want to hear your own highlight reel - what are some of the most unreasonable, uninformed, and downright ridiculous customer complaints that you have ever heard? Let us know over on the facebook page! 

Also Uncle Jimmy gets an incredibly specific amount change out of a floor by employing the “Sisyphus-Clarkson Method”.