How customer obsession is driving success at Lyft

When Lyft CEO David Risher started, he had to let 26% of his team go. "Our prices when I started were just too high. We weren't paying drivers enough." On this episode of This Is Working, David shares the hard calls he had to make when he became CEO, and how he took the company from losing money to its first full year of profitability. We also get into why he still drives his own Lyft every six weeks, and the rider conversation that changed how he thinks about pricing.