Is pay-on-delay a ‘win-win’?

It’s one of the biggest political bunfights in Australia’s aviation sector – should the government force airlines to compensate passengers for delays within their control, above and beyond the usual refunds or flight credits?

If you listen to the airlines, the answer is a resounding no, with representatives at the Senate committee hearings on proposed legislation warning it could drive up costs and lead to more delays and cancellations.

But according to customer advocate Adam Glezer of Consumer Champion, that’s not the case – and, in fact, there are some hidden upsides in the idea for industry as well as consumers.

On this week’s Australian Aviation Podcast, Jake Nelson speaks with Glezer about his work and why he supports more robust passenger protections.