Scaling AI Responsibly: Workforce Readiness and Patient Trust in Healthcare

Russ Branzell, President and CEO of CHIME, sits down with Abdul Shaikh, Global Leader for Digital Health at Amazon Web Services, for a forward-looking conversation on what it takes to scale artificial intelligence responsibly across healthcare. Drawing from global experience advising health systems, payors, and governments, Dr. Shaikh shares insights on how leaders can move from AI pilots to accountable, enterprise-level impact while ensuring technology adoption strengthens both care delivery and confidence in the health system.

Key Takeaways:

1. How to recognize the moment AI shifts from isolated innovation projects to enterprise-wide operational exposure requiring formal governance and executive oversight.

2. The foundational infrastructure, cloud architecture, interoperability, and cybersecurity capabilities needed to scale AI safely across health systems.

3. What true workforce readiness looks like as AI reshapes clinical documentation, operational workflows, and decision-making responsibilities.

4. The critical questions executives and boards should ask about AI performance, bias, transparency, and long-term accountability.

5. Why patient trust is the ultimate measure of success for AI in healthcare—and how leaders can ensure transparency and confidence as AI becomes embedded in the care experience.