The Leadership & Customer Service Secrets Every Agent Needs | Rei Mesa, CEO of BHHS Florida Realty

Relationships are your savings account.

In this Stay Paid interview, we chat with Rei Mesa, President & CEO of Berkshire Hathaway HomeServices Florida Realty. Rei shares the leadership principles, customer service philosophy, and relationship mindset that built one of Florida's most respected brokerages. He explains why agents must work with a cadence of accountability, how full-service real estate creates customer loyalty, and why relationships are your greatest long-term asset.

You'll hear about:

· Rei's origin: from college student helping at open houses to Rookie of the Year

· How relationships became his "savings account" philosophy

· Why customer experience beats technology & AI every time

· The 600-person wedding analogy for sphere of influence