29 May 2026 08:00
Travel’s AI Problem Is Bigger Than Most Companies Realize
Sarah Kopit and Adriana Lee break down why the travel industry may not actually be ready for AI despite the rush to adopt it. They explore fragmented hotel data systems, why travelers still do not trust AI booking tools, and how companies are starting to optimize not just for customers — but for AI agents themselves. Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry. 00:00 AI Readiness Reality Check 00:48 Meet Adriana Lee: The Guest Co-Host 02:34 Hotels Data Fragmentation 03:40 Why Only Two Percent 06:18 Trust Guarantees and Risk 08:15 AI Search Fails in Practice 10:34 Mews and SiteMinder Integration 13:35 Business to Agent Era 21:00 Expedia Explore Takeaways 21:54 Top AI Operators Insights 27:06 Winners Losers and Wrap
