Watchdog finds DoD did not have sufficient data about Global Household Goods contract

A government watchdog found that the Department of Defense’s Transportation Command did not have sufficient and comprehensive data about its Global Household Goods contract, which was canceled in June. The Government Accountability Office found that TRANSCOM officials were aware of the contractor’s capability constraints, but had limited information and could not verify whether the company could handle the volume of moves. The watchdog also said the Defense Department did not gather or track comprehensive feedback from service members going through military moves, which limited contractor performance assessment. In addition, TRANSCOM did not have full information regarding costs associated with the contract transition.

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