What do clients want to see when law firms set their rates for legal matters?

 

In the latest Thomson Reuters Institute (TRI) Insights podcast, nationally recognized legal services procurement experts Audrey Rubin, formerly of Aon, and Justin Ergler, formerly of GlaxoSmithKline, join host Bill Josten, TRI’s senior manager for legal content, to discuss clients’ perspective on law firm rates in 2024 and what they wish law firms would consider in setting rates for 2025.

In a conversation that ranges from rates, to revenue, profits, cost recovery, and alternative fee arrangements, the podcast illuminates valuable insights on how law firms can focus not only on the rates they charge their clients, but on how they can deliver greater value while also making higher profits.