Why Cost Containment Is a Key to Policyholder Satisfaction

It starts with proactive communication and disciplined cost management. Listen to this podcast to hear how.

When a project runs over budget or falls behind schedule, the ripple effect on a claim can be significant. Policyholders may risk exceeding their coverage before the work is complete, and trust in the carrier can erode.

Brodey Snell, general manager of the 1-800 WATER DAMAGE franchise in greater Indianapolis, and David Gavilanes, regional business coach at 1-800 WATER DAMAGE, explain how restoration vendors can identify risks earlier and manage policyholder expectations from first contact through project completion.

In this podcast, you'll learn:

■ Which restoration costs are most likely to get off track from the original estimate.

■ Why consistent communication between the vendor and adjuster is important to help prevent scope changes from turning into expensive delays.

■ How educating policyholders can help avoid unnecessary frustration and keep restorations on schedule.