Within the Trenches Ep 624

Ep 624 features Victoria, a 911 professional out of Texas.

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Episode topics –

• Navigating the massive APCO conference and its unique vendor hall experiences, including the mobile dispatch center "Thor" and wellness puppies

• Victoria's journey from loss prevention to 9-1-1 dispatch and her first intense calls, including a tornado emergency and a deadly accident

• The challenges and mental toll of being a new dispatcher and the expectations of perfection in the role

• Learning about ACE accreditation, protocol-based dispatching, and the importance of quality assurance

• The impact of peer support and mental health resources, how Victoria overcame trauma with EMDR therapy, and her path to becoming an academy instructor after a life-changing leadership retreat

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].