Empowering Clinicians with AI: Advancing Patient-Centric Care

We stand at a transformative moment in healthcare. Artificial intelligence is moving from theory to practice, shaping the way we diagnose, treat, and engage with patients. While much of the AI conversation focuses on technology, today our focus is on the humans at the centre of care: the clinicians and their patients. This episode explores how AI can transform the NHS by driving efficiencies and productivity—core priorities in the NHS 10 Year Health Plan—while continuing to deliver personal, meaningful care. Key questions include:

• How can AI help enhance the clinical experience and enable clinicians to focus on what  matters most?
• What new opportunities arise for clinicians to help strengthen their connection with  patients as technology becomes central to healthcare delivery?
• How can AI continue to evolve so patients feel connected and empowered throughout  their health journey and in partnership with clinicians?

Speakers

• Moderator: Tim James, Director and Clinician Executive, Oracle Health UK
• Panellists:
  • Dominic Cavlan, Clinical Lead for Acute Medicine, Barts Health NHS Trust
  • Deirdre Lyons, Consultant Gynaecologist, Imperial College Healthcare NHS Trus

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Episode Transcript:

00:30 – 2:31 Tim James: Thank you for joining us. My name is Tim James, Director and Clinician Executive at Oracle Health in the U.K., and I'm your host and moderator for today's discussion.

Today, we take an in-depth look at the transformative experiences of two U.K. customers who are among the first to use Oracle Health Clinical Agent note generation in an outpatient care setting. 

These early adopters share valuable insights from their direct involvement in the design and testing of this innovative technology. They discuss how AI has supported frontline patient care at their hospitals, highlighting the use of Oracle Health Clinical AI Note Generation to streamline documentation, elevate note accuracy and quality, and ease cognitive and administrative burden. 

This supports real-time clinician decision-making and helps strengthen the accuracy of diagnosis and care plans. Together, we'll explore how this innovative solution is redefining healthcare delivery and what it could mean for the future of care and patient interactions.

Joining us today from the U.K., I am delighted to welcome our renowned experts: Dominic Cavlan, Clinical Lead for Acute Medicine at Barts Health NHS Trust, and Deirdre Lyons, Consultant Gynecologist at Imperial College Healthcare NHS Trust.

Welcome to you both. Let's start with the first question about your experience rolling out the Clinical AI Agent Note tool. As practitioners, can you share some specific features of the Oracle Health  Agent tool that have helped enhance your daily workflow, where you've seen the strongest adoption so far, and what you believe has enabled its success? Let's start with Dom. 

2:32 – 4:42 Dominic Cavlan: I can probably share some experiences. I run an AI patient and technology clinic, and for our new patients, we allow 45 minutes per appointment. That's a long time spent speaking with patients, which also leads to a long period of time documenting what we've discussed.

With this kind of appointment, I know I can press the button to record our conversation, and then I find myself, when I finish with a patient, realizing we've been speaking for 35 to 40 minutes. Then, instead of facing another half hour of documentation, I can efficiently turn that into something to share with GPs, colleagues, or the patients themselves.

I finished my Monday afternoon outpatient clinic on time regularly for the first ti