How to Build an Employee Listening Strategy

Employee listening only matters if people can see what changed because they spoke up.

In this episode of the HR Leaders Podcast, I sit down with Amy Schultz of DTE Energy to explore how employee listening can become a real operating system for culture and business performance.

For HR leaders, the bigger challenge is not collecting more employee data. It is building the leadership accountability, feedback loops and operating rhythms that turn sentiment into visible change. As organisations navigate AI, transformation and increasing uncertainty, Amy shares why culture has to become part of how the business operates, not something HR manages alongside it.

5 things you’ll learn from this episode:

1. What DTE discovered when employees started signalling that their opinions were not being heard as strongly as before
2. The mechanism that helped move engagement from an HR-owned process to an executive leadership priority
3. How DTE goes beyond survey scores to uncover what is really sitting underneath employee sentiment
4. Why closing the feedback loop can matter just as much as taking action on the feedback itself
5. How changing technology and AI are influencing the capabilities DTE may prioritise differently in future talent decisions

🙏 Thank you to our series partner, Leapsome

The companies pulling furthest ahead are already rewriting how HR works. Explore 5,000+ data points from 100 leading tech companies and learn what their 2027 playbook looks like → https://hubs.li/Q04wvZ7g0

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