Real-time Customer Decisions in the Age of AI

Hear from Terisa Roberts, Global Head of Risk Modeling and Decisioning at SAS and Sarah Murphy, Principal Director of Accenture Data and AI, as we explore real-time customer decision making and what it means for portfolio monitoring.

Thanks to the internet and artificial intelligence, consumers today can make financial decisions through multiple channels, resulting in a new level of competitive pressure for the sector. Financial services firms must make decisions that are not only fast and reliable, but also automated. Real-time customer decisioning plays a pivotal role in achieving these goals throughout the credit value chain, from the point of onboarding (including KYC, credit risk and fraud assessments and marketing) and beyond.

Today's episode will focus on:

What are the global trends driving change in customer decisioning in financial services?

What problems/challenges are there with conventional approaches? What are the benefits of modernizing your credit decisioning infrastructure?

How are forward-thinking organizations deriving concrete business value from their decisioning modernization projects?

Links from today's discussion:

SAS and Accenture Risk Model Decisioning

Risk-Based Decisioning in an Age of Uncertainty Part 1

Risk-Based Decisioning in an Age of Uncertainty Part 2

Speakers Bios:

Terisa Roberts Global Head of Risk Modeling and Decisioning, SAS

Terisa Roberts is a risk management professional with 20 years of experience primarily in the financial services sector. She is currently a Director and Global Lead for Risk Modeling and Decisioning at SAS.

Terisa has an extensive background in risk modeling for retail and commercial portfolios including regulatory capital stress testing and IFRS9/CECL. She advises banks, other financial services providers and regulators concerning innovations in Risk Modeling and Decisioning including artificial intelligence and machine learning.

Teresa holds a Ph.D. in Operations Research and Informatics and lives in Sydney Australia

 

Sarah Murphy, Principal Director, Accenture Data and AI